Disclaimer: Globedocs Services is an independent, fee-based travel document support provider and is not any government authority.
At Globedoc Services, we deliver professional assistance for Australia Visitor Visa, Australia eVisitor Visa, Canada Electronic Travel Authorisation, New Zealand Electronic Travel Authority, and United Kingdom Electronic Travel Authorisation applications.
We understand that personal circumstances can change, and that clients may occasionally request a refund. This policy outlines the situations in which a refund may be considered and those in which it may not apply, while respecting your rights under applicable consumer protection laws.
Globedoc Services provides independent travel and application support services, offering professional assistance with electronic travel authorisations and Visitor Visa applications.
For this policy, a service is regarded as commenced once any of the following has occurred:
Document assessment has begun
Application forms have been drafted or completed
An application has been submitted, or prepared for submission, to the relevant Australian, Canadian, New Zealand, or United Kingdom authority
Once work on your request has commenced, our service fees are generally non-refundable, subject to any rights you may have under applicable consumer protection laws.
Refunds may be reviewed under the following circumstances:
Duplicate transactions
If a payment has been made more than once for the same service, the duplicate amount will be refunded.
Service not yet commenced
If no work has commenced and a refund request is submitted within 24 hours of payment, the request may be approved.
Legal obligations
Refunds will be provided where required under applicable laws, including the Australian Consumer Law.
All requests are assessed individually, and we aim to review each request fairly and reasonably.
Refunds are generally not available in the following circumstances:
Where work on your request has already commenced
Where an application is delayed, refused, or declined by a government authority
Where incorrect, incomplete, or misleading information has been provided
Where required documentation is not submitted within the specified timeframes
Where you choose to cancel or withdraw after services have commenced
Nothing in this section limits or excludes any rights you may have under applicable consumer protection laws.
Official government fees and third-party charges, including those imposed by Australian, Canadian, New Zealand, or United Kingdom authorities, payment gateways, or external providers, are non-refundable in all circumstances.
Globedoc Services does not control government decisions, processing time, or policy amendments. All Visitor Visa and travel authorisation decisions, including associated processing timeframes, rest solely with the relevant government authorities.
To submit a refund request, please email info@expressevisa.com with the subject line “Refund Request” and provide:
Your full name and contact information
Evidence of payment or transaction confirmation
A brief explanation supporting your request
All personal information shared in connection with a refund request is handled in accordance with our Privacy Policy.
Requests are reviewed within five to ten business days.
Where a refund is approved, the amount will be returned to the original method of payment unless otherwise agreed. Processing times typically range from five to fifteen working days, subject to your financial institution or payment provider.
We are not responsible for delays caused by banks or third-party payment services.
If you have concerns about the service received, we encourage you to contact our support team so the matter can be carefully reviewed. We value client feedback and aim to resolve concerns promptly and fairly.
Australia
In Australia, the Australian Consumer Law provides a framework of consumer guarantees that apply to services. These guarantees require that services are delivered with due care and skill and are reasonably fit for their intended purpose.
If our services do not meet these guarantees, you may be entitled to a remedy, which may include a refund, repair, or compensation depending on the circumstances. These rights cannot be excluded.
United Kingdom / European Union
Consumer protection laws in the United Kingdom and European Union are designed to ensure fairness, transparency, and clear contractual terms.
You may have the right to cancel certain services within 14 days without providing a reason. However, where you request that services begin immediately and acknowledge this request, your right to cancel may no longer apply once the service has been fully performed, to the extent permitted by law.
Canada
In Canada, consumer protection laws require transparency in pricing and fair business practices, while privacy obligations are governed by the Personal Information Protection and Electronic Documents Act.
You may have rights relating to clear disclosure of fees, including applicable taxes, and fair service delivery. We aim to clearly communicate all charges and provide our services transparently and responsibly.
United States
In the United States, consumer protection laws vary by state and may include requirements relating to transparency and fair business practices. Certain states, including California, provide additional protections under laws such as the California Consumer Privacy Act.
Where applicable, you may have rights relating to how services are delivered and how your personal information is handled. We aim to operate in accordance with these requirements.
New Zealand
In New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 establish standards to ensure services are delivered with reasonable care and are not misleading.
If our services do not meet these standards, you may be entitled to a remedy. We aim to provide our services in line with these legal expectations.
As each situation is unique, we will take reasonable steps to assess your circumstances and respond in accordance with applicable requirements.
This Refund Policy may be updated from time to time to reflect service changes or legal requirements. The latest version will always be available on our website. We recommend reviewing this policy periodically.
Globedoc Services
Email - info@expressevisa.com
Address - 201 8 Cornelia Road Toongabbie NSW 2146