1. Overview

At Globedoc Services, we deliver professional assistance for Australia Visitor Visa, Australia eVisitor Visa, Canada Electronic Travel Authorisation, and United Kingdom Electronic Travel Authorisation applications.

We understand that personal circumstances can change and that clients may occasionally request a refund. This policy outlines the situations in which a refund may be considered and those in which it will not apply to services purchased through our platform.

2. Services We Provide

Globedoc Services provides independent travel and application support services, offering professional assistance with electronic travel authorisations and Visitor Visa applications.

For this policy, a service is regarded as commenced once any of the following has occurred:

• Document assessment has begun
• Application forms have been drafted or completed
• An application has been submitted, or prepared for submission, to the relevant Australian, Canadian, or United Kingdom authority

After a service has commenced, professional fees are non-refundable.

3. When a Refund May Be Considered

Refunds may be reviewed under the following circumstances:

• Duplicate transactions – If more than one payment is made for the same service, the excess amount will be refunded.
• Service not yet initiated – If no work has started and a written refund request is received within 24 hours of payment, the request may be approved.
• Legal obligations – Refunds will be provided where required under Australian Consumer Law.

Each request is assessed individually.

4. When Refunds Are Not Available

Refunds are generally not provided in the following situations:

• Work on the service has already commenced as defined above
• An application is delayed, refused, rejected, or declined by a government authority
• Incorrect, incomplete, or inaccurate information or documentation has been supplied
• Requested documents or information are not provided within the specified timeframe
• You choose to cancel, withdraw, or discontinue the service after work has begun

5. Government and External Provider Fees

Official government fees and third-party charges, including those imposed by Australian, Canadian, or United Kingdom authorities, payment gateways, or external providers, are non-refundable in all circumstances.

Globedoc Services does not control government decisions, processing time, or policy amendments. All Visitor Visa and travel authorisation decisions, including associated processing timeframes, rest solely with the relevant government authorities.

6. How to Request a Refund

To submit a refund request, please email info@expressevisa.com with the subject line “Refund Request” and provide:

• Your full name and contact information
• Evidence of payment or transaction confirmation
• A brief explanation supporting your request

All personal information shared in connection with a refund request is handled in accordance with our Privacy Policy.

Requests are reviewed within five to ten business days.

7. Refund Timeframes

Where a refund is approved, the amount will be returned to the original method of payment unless otherwise agreed. Processing times typically range from five to fifteen working days, subject to your financial institution or payment provider.

We are not responsible for delays caused by banks or third-party payment services.

8. Addressing Service Concerns

If you have concerns about the service received, we encourage you to contact our support team so the matter can be carefully reviewed. We value client feedback and aim to resolve concerns promptly and fairly.

9. Policy Updates

This Refund Policy may be updated from time to time to reflect service changes or legal requirements. The latest version will always be available on our website. We recommend reviewing this policy periodically.

10. Contact Details

Globedoc Services

Email: info@expressevisa.com

Address: 201 8 Cornelia Rd Toongabbie NSW 2146