Disclaimer: Globedocs Services is an independent, fee-based travel document support provider and is not any government authority.
Thank you for visiting our website.
Globedocs Services owns and operates this website. In this Privacy Policy, Globedocs Services may be referred to as “the Company”, “we”, “our”, “us”, or “the website”. We are responsible for maintaining the website and protecting the information you provide.
We are committed to respecting your privacy and handling personal information transparently and responsibly. This policy explains what information we collect, how we use it, when it may be shared, and the choices available to you. It applies to all users of our website and services.
This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you accept the practices described here.
In accordance with applicable data protection laws, we act as the data controller for your personal information.
We provide information and independent assistance for Visitor Visa and travel authorisation applications, including Australia eVisitor Visa, Australia Visitor Visa, Canada eTA, NZeTA, and UK ETA. Our support includes guidance with application preparation and organisation of required documentation.
Our services are managed from Australia. Where we interact with individuals in other jurisdictions, we aim to comply with applicable local privacy requirements to the extent required.
We collect information that is reasonably necessary to deliver our services. This may include:
Contact details such as your name, email address, and telephone number
Passport, identification, and travel details relevant to Visitor Visa or travel authorisation support
Payment details processed securely through trusted third-party providers
Technical information such as IP address, browser type, cookies, and website usage data
Communications and enquiries you send to us
Any additional details you voluntarily provide
Sensitive information, such as health or background details, is collected only where required for Visitor Visa or travel authorisation assistance and with your consent, unless authorised or required by law. Such information is handled in accordance with the Australian Privacy Principles.
When you complete a payment for our services, your card details, including the card number and CVV, are securely transmitted directly to our authorised third-party payment providers. These providers process transactions on our behalf, and we do not have access to or store your full payment card information. We retain only limited billing information, such as your name, contact details, and transaction records, for purposes including financial administration, record-keeping, and compliance with applicable legal requirements.
Information collected is used to operate and improve our services. This includes:
Managing and delivering our services
Assisting with the preparation and submission of Visitor Visa and travel authorisation applications
Responding to questions and providing support
Verifying identity and reducing the risk of fraud
Meeting legal and regulatory obligations
Sending service updates or marketing communications where consent has been provided
Reviewing website usage to improve functionality and performance
We take a careful and transparent approach to the use of your personal information, ensuring it is handled fairly and appropriately, based on your interactions with us.
Where required under applicable laws, including the General Data Protection Regulation, we process personal information on recognised legal grounds, including your consent, the performance of a contract, or compliance with legal and regulatory obligations.
Our website uses cookies and similar tools to ensure functionality and understand visitor behaviour.
Cookies are small files placed on your device that help the website recognise your browser and remember preferences.
They are used to:
Maintain essential website functions and security
Store user preferences and form entries
Analyse traffic and usage patterns
Improve website structure and content
Support permitted marketing activities
Third-party providers, including analytics and advertising platforms such as Google, may set some cookies. These providers may collect technical or usage data in line with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain features of the website.
Advertising may be shown on our website based on your interactions to improve relevance.
You may opt out using:
NAI Consumer Opt-Out (https://optout.networkadvertising.org/) (US & global)
DAA WebChoices (https://optout.aboutads.info/) (US)
YourAdChoices Canada (https://youradchoices.ca/en/tools)
EDAA Your Online Choices (https://www.youronlinechoices.com) (Europe/UK)
For mobile devices:
AppChoices for iOS(https://apps.apple.com/app/appchoices/id894822870)
AppChoices for Android(https://play.google.com/store/apps/details?id=com.DAA.appchoices)
Preferences are stored separately for each browser and device. If cookies are cleared or devices changed, settings may need to be updated.
We do not sell or trade personal information. Information may be disclosed only where necessary, including to:
Government authorities responsible for processing Visitor Visa or travel authorisation applications
Service providers supporting our operations under confidentiality obligations
Payment and technology partners enabling secure transactions
Analytics and marketing providers, including platforms such as Google, for performance and engagement analysis
Law enforcement or regulatory bodies, where required by law
Personal information may be stored or processed outside Australia, where service providers or government authorities are located.
Where information is transferred internationally, we take reasonable steps to ensure it is treated consistently with the Australian Privacy Principles, unless permitted otherwise under Australian law.
By using our website and services, you acknowledge that overseas disclosure may occur where necessary to support Visitor Visa or travel authorisation processing.
We apply appropriate technical and organisational safeguards to protect information against unauthorised access, misuse, or loss.
Personal information is retained only for as long as necessary to provide services or meet legal obligations. When no longer required, it is securely deleted or anonymised.
To maintain the security of your transactions, payment details are processed by trusted third-party providers using encryption and recognised industry safeguards. We do not access or store full card information in our systems, which helps protect your financial data from unauthorised use and ensures it is handled securely.
Your rights regarding your personal information may vary based on your location and the privacy laws that apply to you. In general, you may be entitled to:
Obtain access to the personal information we hold about you
Request that we update or correct any inaccurate or incomplete information
Ask for the deletion of your personal information where this is permitted by law
Request that we restrict or stop certain types of processing of your personal information
Withdraw your consent at any time where processing is based on consent
Receive a copy of your personal information in a structured and commonly used format, where applicable
These rights may be available under applicable privacy frameworks, including the Privacy Act 1988, the General Data Protection Regulation, the Personal Information Protection and Electronic Documents Act, the Privacy Act 2020, and relevant United States state privacy laws such as the California Consumer Privacy Act, where applicable.
Before fulfilling certain requests, we may take reasonable steps to confirm your identity to help protect your information from unauthorised access.
If you would like to exercise any of these rights, please contact our Privacy Officer using the details provided in this policy. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
Australia
In Australia, the handling of personal information is governed by the Privacy Act 1988 together with the Australian Privacy Principles (APPs). These laws establish how organisations must collect, use, store, and disclose personal information, ensuring that such data is handled transparently, securely, and for legitimate purposes. They also impose obligations relating to data accuracy, protection, and organisational accountability.
When you engage with our services, you may have rights under these laws, including the ability to access the personal information we hold about you, request corrections, and understand how your data is managed. We handle personal information in accordance with these requirements and take reasonable steps to maintain its security, accuracy, and integrity.
United States
In the United States, privacy protections are derived from a combination of federal and state-level laws rather than a single unified framework. Certain states, including California, have introduced legislation such as the California Consumer Privacy Act, which provides individuals with rights regarding the collection, use, and disclosure of personal information.
Depending on your location, you may have certain rights regarding your personal information, including the right to access your data, request its deletion, and opt out of specific uses, such as targeted advertising. We aim to manage personal information in a manner that aligns with applicable legal requirements. Oversight and enforcement in this area may involve regulatory authorities such as the Federal Trade Commission.
Canada
In Canada, privacy obligations are governed by the Personal Information Protection and Electronic Documents Act, which outlines how organisations must handle personal information in the course of commercial activities. This legislation emphasises transparency, accountability, and the importance of obtaining meaningful consent when collecting, using, or disclosing personal data.
When using our services, you may have rights to access your personal information, request corrections, and withdraw consent for certain uses where applicable. We aim to handle personal data in a fair, transparent, and responsible manner in line with these principles.
United Kingdom / European Union
In the United Kingdom and the European Union, personal data is regulated under the General Data Protection Regulation and related legislation. These laws require organisations to process personal information lawfully, fairly, and transparently, and to ensure that a valid legal basis exists for such processing.
Where applicable, you may have rights, including access to your personal data, correction of inaccuracies, deletion of information, restriction of processing, and withdrawal of consent. We aim to handle your information in accordance with these standards and provide clear and transparent information about our data practices.
New Zealand
In New Zealand, privacy is governed by the Privacy Act 2020, which establishes a set of principles for the collection, use, storage, and disclosure of personal information. These principles are intended to ensure that organisations manage personal data responsibly while safeguarding individual privacy.
When you use our services, you may have rights to access your personal information, request corrections, and raise concerns about how your data is handled. We aim to manage personal information in accordance with these principles and to address any concerns in a fair and timely manner.
As each situation is unique, we will take reasonable steps to assess your circumstances and respond in accordance with applicable requirements.
This Privacy Policy is governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.
You may choose whether to receive marketing communications. You can unsubscribe at any time using the link in our emails or by contacting our Privacy Officer.
Unsubscribing from marketing will not affect essential communications relating to your Visitor Visa or travel authorisation services.
Our services are intended for individuals aged 18 years and over. We do not knowingly collect information from individuals under 18 without verified parental or guardian consent. If such information is identified, it will be removed promptly.
This Privacy Policy may be revised to reflect changes in services, operations, or legal requirements. The most recent version will always be published on this page with an updated date.
For questions or concerns regarding personal information, please contact our Privacy Officer. We aim to address all enquiries promptly and fairly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit www.oaic.gov.au.
Globedoc Services
Email - info@expressevisa.com
Address - 201 8 Cornelia Road Toongabbie NSW 2146